Terms of Service

Terms of Service

Agreement to These Terms

By using the Sand + Fog website or purchasing any of our products, you agree to comply with these Terms of Service. If you do not agree, please refrain from using our site or placing orders.

Account Responsibility

When you create an account with Sand + Fog, you are responsible for maintaining the confidentiality of your login information. Please do not share your credentials. Notify us immediately if you believe your account has been accessed without your authorization. We are not liable for any losses resulting from failure to protect your login details.

Ordering and Payment

  1. Making an Offer: Placing an order constitutes an offer to purchase products from Sand + Fog.
  2. Order Acceptance: We reserve the right to accept or decline orders at our discretion. While declines are uncommon, they typically occur due to payment issues or inventory shortages.
  3. Pricing Accuracy: All prices are listed in USD and may change without notice. If we identify a pricing error before shipping, we will contact you to resolve the issue prior to fulfilling your order.
  4. Payment Processing: Payments are securely processed at checkout through our authorized payment providers. Sand + Fog does not store your full payment card information.
  5. Purchase Limits: Due to high demand, perfume oils are limited to five units per scent, per customer. Orders exceeding this cap will be canceled to ensure fairness for all customers.

Shipping

  • We ship only to the addresses you provide at checkout. Please verify your shipping address carefully as we do not reroute or redirect packages once they are dispatched.
  • Delivery times are estimates and not guaranteed. Once your package leaves our facility, it is under the control of the carrier. Sand + Fog will assist with tracking but cannot guarantee delivery times or accept responsibility for delays or losses after shipment.

Returns and Refunds

Our Returns & Refunds policy is incorporated by reference into these Terms of Service. Please review that policy thoroughly before making a purchase.

Intellectual Property

All content on the Sand + Fog website, including but not limited to text, images, logos, and product names, is owned by Sand + Fog or our licensors. You may use site content solely for personal, non-commercial purposes. Any reproduction, copying, or commercial use without written permission is prohibited.

Permitted Use of the Website

You agree not to use Sand + Fog’s website for any unlawful, harmful, or disruptive activities. Prohibited actions include data scraping, malware distribution, spamming, or attempts to compromise site security. We reserve the right to block users and pursue legal recourse if these terms are violated.

Limitation of Liability

The Sand + Fog site and products are provided "as is," without guarantees of uninterrupted or error-free access. To the maximum extent permitted by law, Sand + Fog is not liable for indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability, if any, will not exceed the purchase price of the affected product.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws applicable where Sand + Fog is registered. Any disputes will be resolved in the courts with jurisdiction over that location.

Changes to Terms

Sand + Fog may update these Terms of Service occasionally. Revised terms become effective as soon as they are posted online. Your continued use of the site or purchase of products after updates means you accept the new terms.

Contact Information

If you have questions about these Terms of Service, please contact Sand + Fog through our website’s contact page or by email at phoenixschneidercoku@outlook.com.