Return & Refund Policy

Return & Refund Policy for Sand + Fog

Return Eligibility and Time Frame

At Sand + Fog, we want you to love your purchase. You have 30 days from the shipment date to request a return of your order. To qualify, returned products must be unused, in their original condition, and in original packaging.

For hygiene reasons, opened or used items cannot be returned unless there is a defect.

Items Not Eligible for Return

Opened or used products
Items marked as final sale or limited edition

If you are uncertain whether your item qualifies for return, please contact us before sending it back so we can confirm eligibility.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact Sand + Fog within 7 days of delivery. Include a photo of the issue, and we will resolve it with either a replacement or refund—whichever you prefer.

In these cases, return shipping costs are covered by us.

How to Initiate a Return

Contact us via our contact page with your order number and the details of the item(s) you want to return.
Wait for authorization before shipping any items back; unauthorized returns will not be accepted.
Once authorized, ship the items back using a trackable service for your protection.

Return Shipping Costs

You are responsible for return shipping costs unless:

The item was defective
Sand + Fog sent the wrong item

To avoid lost packages, please use a trackable shipping method, as we cannot refund items lost during return transit.

Refund Process and Timing

After we receive and inspect your return, Sand + Fog will process your refund to the original payment method within 5-10 business days. You will receive an email confirmation when the refund is complete.

Exchanges

If you wish to exchange an item for a different scent or product, please contact us. Exchanges depend on stock availability.

If the new item costs more, we will send you a payment link for the price difference. If it costs less, we will refund the difference.

Additional Notes on Fragrance and Personal Preference

Scent preferences are personal and subjective. An individual’s dislike of a fragrance is not a defect under our policy. Should you be unsure before ordering, feel free to reach out for assistance selecting a scent that matches your tastes.