Shipping Policy

Shipping Policy for Sand + Fog

Order Processing Time

Sand + Fog processes all orders within 1-2 business days. Orders placed on weekends or holidays will be processed starting the next business day. During peak seasons or promotional events, processing may take an extra day or two. We will notify you promptly if there is a significant delay.

Where We Ship

We ship throughout the United States and to certain international locations. If you live outside our standard shipping zones and wish to place an order, please contact us to discuss possible arrangements.

Shipping Options and Timing

Standard Shipping: We use UPS Ground from California, with delivery taking 2-9 business days after dispatch. Actual transit time depends on your location within the U.S.
Expedited Shipping: Available for most domestic orders. Shipping fees for expedited options will be displayed at checkout.

Orders over $75 qualify for free standard shipping. The shopping cart will notify you once you have reached this threshold.

Shipping Fees

All shipping fees are calculated and shown at checkout based on your order details and delivery address.

Tracking Your Shipment

When your order ships, you will receive an email containing a tracking number. Please allow several hours for the tracking information to activate in the carrier’s system. You may also check your order status by logging into your Sand + Fog account.

International Orders

International delivery times vary widely depending on the destination and customs processing. Any customs fees, import duties, or taxes are the responsibility of the recipient; Sand + Fog cannot predict or cover these charges. We recommend consulting your local customs office before placing an international order.

Address Accuracy and Changes

Please verify your shipping address carefully before completing checkout. If you realize there is an error after placing your order, contact us immediately. We can correct the shipping address if your order has not yet shipped. Once the order is in transit, address changes must be managed directly with the carrier.

Lost or Delayed Packages

If your tracking shows no movement for an unusual amount of time, please contact us so we can open a case with the carrier. If a package is confirmed lost, you may choose either a replacement shipment or a refund.

Damaged in Transit

If your package arrives damaged or looking rough, take clear photos before opening. Should the contents be damaged, notify us within 7 days so we can help resolve the situation.